Shipping and Delivery

Transparent shipping rates & delivery times, plus favorable warranty & refund policy at Vinlash. Your satisfaction is our priority.

From order placement to delivery

Our streamlined shipping steps ensure your orders are handled and delivered to your specified address.

1. Order placement: Once your order is confirmed, our team begins processing it promptly, ensuring all necessary details are verified.
2. Verification and payment: We carefully verify your order and ensure that the payment, including shipping charges, has been completed.
3. Packaging and documentation: Our dedicated staff meticulously packages your lash products, ensuring secure and protective packaging. We also prepare the necessary shipping documents for customs clearance.
4. Shipment preparation: We coordinate with our trusted carriers to schedule the pick-up and provide them with all the required information for a smooth shipment.
5. Tracking number: After the carrier picks up your package, we provide you with a tracking number to monitor its progress and estimated delivery time.
6. Transit and delivery: Your package will be transported according to the chosen shipping method, either express or sea shipping, with reputable carriers handling the logistics.
7. Delivery timeframe: The estimated delivery timeframe depends on factors such as shipping method, distance, and customs procedures. We strive to ensure timely delivery with an estimated delivery date.
8. Customer support: Our dedicated customer support team is available to assist you throughout the shipping process, addressing any queries or concerns you may have.

Different delivery options cater to different needs

At Vinlash, we understand that every customer has unique shipping requirements. That’s why we offer different delivery options to cater to diverse needs including air shipping (for timely manner needs) and sea shipping (for cost-effective needs of large order): 

• Door-to-door shipping: This is the most popular shipping method chosen by our customers. The goods are transported directly from our warehouse to your shipping address.
• Door-to-port shipping: The goods are picked up from our warehouse, then you are responsible for the foreign customs formalities process and for arranging delivery of the goods to your final destination. We will notify you prior to cargo arrival to the port of destination.
• EXW (EX Works) Shipping: If you have a regular agent to process your delivery, you are totally able to choose the EXW shipping method to ship your order on your own. We will prepare and pack your order carefully ready to be picked by the shipping agent.

For majority of orders, we provide door-to-door shipping methods by air with 2 different options for your needs: 

• Express delivery: Express shipping ensures fast and efficient shipping with direct route. We have established partnerships with reputable global carriers such as DHL, FedEx, and UPS. With express delivery, you can expect your lash products to be delivered to your doorstep in a timely manner, allowing you to receive them quickly and start serving your clients.
• Saver delivery/Standard delivery: Saver delivery works well with cost-effective needs but still guarantees timely manner compared to sea shipping method. The goods will be transferred via our shipping agent by air and when reaching the destination airport, they will be forwarded to your country’s post office for local delivery. If your order is not in a rush, this one will be the best choice. 

Whatever shipping methods you choose, Vinlash is always willing to support at our best with your customs process and documents requested to let your delivery process go as smoothly as possible.

Our estimated shipping time and shipping rates

Our warranty and refund policy

We guarantee to supply our customers the right item and premium quality lashes. However, we cannot avoid situations where customers have problems when receiving goods. So we have a warranty policy to best support customers. We prioritize customer satisfaction and promptly address any issues that may arise.

Quantity or visual defects

7-day warranty from the delivery date. Customers need to inspect the goods immediately upon receipt, and if any issues are found (breakage, missing items, damaged packaging), customers must notify Vinlash immediately.

Lash curl warranty

• Classic lashes: 2-year warranty for lash curl. Customers need to provide photo evidence of curl loss >20% in a box, and we’ll send replacements for the affected boxes.
• Pre-made lashes: 1-year warranty for lash curl. Return and replacement process handled for curl loss >50% in a box, and we cover all shipping costs.

Other warranty cases

• Strip Lashes: Guaranteed for 15 uses within 2 months. Receive free replacements if they break before reaching 15 uses, with photo evidence.
• Tweezers: Accidental damage warranty available for $5 USD per piece at the time of purchase. Unlimited replacements within 1 year for accidental damage or misalignment with provided evidence.

Warranty process

Step 1: The customer notifies our sales agent about the condition of the goods, providing photos and videos of any defects or incorrect items received.

Step 2: After reviewing the provided evidence, we respond promptly with the most suitable solution for the customer, offering guidance to minimize further damage. We also provide detailed return instructions, including terms and conditions based on the extent of the defects.

Step 3: The customer ships the goods back to our factory and covers the shipping fee. If the fault is determined to be from our factory, we reimburse the customer for the shipping fee upon receiving the goods.

Step 4: Upon receiving the returned goods, our quality control department conducts a thorough inspection. If the fault is our responsibility, we exchange defective products free of charge or provide a refund. However, if the fault is caused by external factors, such as carriers or customers, the customer bears the full cost of reproduction and shipping.

FAQs about Shipping and Delivery

• What is the estimated delivery timeframe for express shipping to the US?

The estimated delivery timeframe for express shipping to the US is typically 4-7 business days, depending on the specific destination and customs clearance procedures.

• How long does sea shipping take for larger orders?

Sea shipping for larger orders may take longer than express shipping. The estimated timeframe for sea shipping is usually between 11-20 business days, depending on the destination and the shipping route.

• Can I track the progress of my shipment?

Yes, once your package is picked up by the carrier, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts.

• What should I do if there is an issue with my order during transit or delivery?

If you encounter any issues with your order during transit or delivery, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring that your order reaches you in a satisfactory condition.

• Are there any additional charges for shipping?

The shipping fee is calculated based on the weight of your order and the chosen shipping method (express or saver). During the checkout process, you will see the estimated shipping fee, and you can choose the shipping method that best suits your needs and budget.

Please note that the above FAQs provide general information. If you have specific questions or concerns about your shipping and delivery, please feel free to reach out to our customer support team via

• Whatsapp: +84 898 462 990
• Email: [email protected]